Shipping Policy

Welcome to Besoon (the “Site”), operated by Yiwu Haoyang Daily Necessities Co., Ltd. (“we”, “us”, or “our”). This Shipping Policy outlines the details of our shipping services, delivery rules, free shipping benefits, and our commitment to covering all import duties, taxes, and customs fees for all customer orders. By placing an order on our website, you agree to the following shipping terms.

Full Legal Name: Yiwu Haoyang Daily Necessities Co., Ltd. Business Address: 1st Floor, Unit 3, Building 7, Area 1, Machatang, Niansanli Street, Yiwu City, Jinhua, Zhejiang Province, China, 322013 Contact Phone: +86-151-5890-5812 Contact Email: support@besoon.us Official Website: https://www.besoon.us/

We provide 100% free worldwide shipping on all orders with no minimum purchase requirement. No shipping fees, handling fees or hidden logistics charges will be charged to customers. Free shipping applies to all products and all delivery regions globally.

We take full responsibility for all customs clearance procedures. Customers will not pay any import duties, taxes, tariffs or additional customs charges upon delivery. All cross-border related fees are fully covered by our company to ensure a worry-free shopping experience.

All orders placed after 12:00 noon, Pacific Standard Time (PST, GMT-08:00, Los Angeles USA) each day will be processed on the next business day. Orders confirmed before the daily cut-off time will enter the packaging and shipment arrangement on the same processing day.

Orders are processed within 1–3 business days (Monday to Friday, excluding Chinese statutory holidays). Processing steps include order verification, product inspection, packaging and outbound arrangement. You will receive a confirmation email once your package has been dispatched.

Delivery times are for reference only, calculated in business days: United States and North America: 7–15 business days European Countries: 8–18 business days Australia and New Zealand: 10–20 business days Other global regions: 12–25 business days

Delivery delays may occur due to objective factors such as carrier logistics, weather or customs inspection, which are beyond our reasonable control. We shall not be held responsible for delays caused by force majeure or official customs inspection.

After shipment, we will send a tracking number and shipping confirmation to your registered email. Tracking information may take 1–2 business days to be updated by the logistics carrier.

We ship to most countries and regions around the world. We do not deliver to PO boxes, APO / FPO military addresses. We reserve the right to suspend shipment to restricted regions in accordance with local laws and regulations.

Any order change or cancellation request must be submitted before the package is shipped. Once shipped, orders cannot be modified or cancelled, please refer to our Refund Policy for return arrangement.

For lost, damaged or missing packages during transit, please contact our customer support within 30 days after delivery. After reasonable verification, we will provide free replacement or full refund solution at no cost to customers.

We reserve the right to update this Shipping Policy at any time. Revised terms will take effect immediately after being published on this page without prior notice.

If you have any questions about shipping and delivery, please contact us: Email: support@besoon.us Phone: +86-151-5890-5812 Address: 1st Floor, Unit 3, Building 7, Area 1, Machatang, Niansanli Street, Yiwu City, Jinhua, Zhejiang Province, China, 322013